The SAMANAGA Diaries
The SAMANAGA Diaries
Blog Article
Tagging makes it simpler to determine the merchandise’s status and assign it to buyers and observe its overall performance. In the same way, the company desk has strong computer software repository. You can easily retrieve program facts, and, much more critically, detect protection bugs or unauthorized installation.
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Our professionals have done a complete Samanage critique detailing its features, user feed-back, customer service, along with other vital areas. Making use of our SmartScore program we gave Samanage an exceedingly enjoyable rating of nine.
There’s nothing at all distinctive about the Understanding Base–look for, tags, edit, documentation are all typical attributes–other than to state that it’s backed by a trusted ITIL-compliant backend.
Fortuitously, the Dashboard watch may be personalized, and that's some thing your helpdesk administrators must be sure to set aside sufficient time for you to do prior to getting as well deeply associated with Samanage. Indeed, it might be best for you to make use of Samanage help during your rollout to Get the group up and functioning swiftly or They might pass up out on several of Samanage's ideal abilities for months with no realizing it.
An additional popular dilemma solved by The seller is higher support Price. Gordon pressured the fact that Samanage help group is usually readily available to assist its purchasers.
Samanage not simply delivers total ITIL-Prepared IT service desk and asset management abilities, but matches these with reliable customer service. The software is frequently upgraded to deal with present market needs, rendering it among the read more list of benchmarks for the newest improvement of their market.
Although this is probably not a large trouble For each and every business, It's a negative truly worth mentioning, if You are looking for custom made branding.
This key see is where by most agents will commit their time and it can be extensively configured; vital info which include due dates along with the requestor can be revealed in the main watch, preserving you from needing to click on Each and every incident when triaging.
Another, who at any time wants to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee aspects quickly when we'd like it.
“From the Samanage Local community, cell phone phone calls, Stay chat and social networking, Samanage team users are pretty much merely a click away to reply issues and acknowledge responses.”
Ultimately. But as compared to more simple and cleaner interfaces, even from competitors with equally broad attribute sets like Vivantio Professional, I found its crowded consumer interface difficult to navigate.
Be warned even though, the dashboard is preset to indicate all values; for this reason, you’ll expend some time customizing the attributes that you'd like.
Samanage's IT Assistance Desk and Asset management suite has a lot of options firms might be trying to find and offers a limited free trial, but a lackluster interface means it isn't really a in shape for everyone.